Privacy Policy | Lipo Freeze

Introduction

This privacy policy explains how personal information is handled in connection with the Lipo Freeze website and the enquiry process that follows from it. It is written in plain English rather than legal shorthand, because a privacy notice that cannot be understood is not doing its job.

Lipo Freeze provides non-surgical aesthetic treatments in people's homes. Because those treatments involve a suitability assessment, the enquiry process necessarily touches on health information. That places a higher duty of care on how information is gathered, recorded and retained, and this policy is written with that duty in mind.

Placeholder notice for the site owner: before this website goes live, the sections below marked as requiring completion must be filled in with the operator's registered business name, registered address, data protection contact, Information Commissioner's Office registration number where applicable, and the specific retention periods actually applied. Nothing in this document should be published as a final legal notice without review by a suitably qualified adviser.

Information That May Be Collected

This website does not host a contact form, a booking system, a live chat window or a payment facility. The only contact route offered is the telephone number published on the contact page. As a result, the website itself collects very little directly from visitors.

Information you provide by telephone

When you call to discuss treatment, you may choose to share your name, a contact number, the area of the country you are in, the concern you would like to address, and health information relevant to whether a treatment is safe and appropriate for you. Examples include pregnancy or breastfeeding status, implanted medical devices, circulatory conditions, current medications and previous surgery. This information is provided voluntarily and only for the purpose of assessing suitability and planning care.

Information collected automatically

Like most websites, technical information such as browser type, device type, approximate location derived from an IP address, referring page and pages viewed may be recorded by the hosting infrastructure or by any analytics service that is subsequently installed. This information is used to understand how the site performs, not to identify individuals.

Information not collected

No email addresses are collected through this website, because no email address is published and no form exists. No payment card details are collected through this website. No account registration is offered, so no usernames or passwords are stored.

How Information Is Used

To answer the question you have asked and provide the information you requested.
To assess whether a treatment is likely to be safe and appropriate for you, and to advise you honestly if it is not.
To plan a treatment course, including the number of sessions and the areas to be addressed.
To arrange, confirm or change an appointment at an address you have given.
To provide aftercare guidance and to review progress at a follow-up conversation.
To keep an accurate clinical record of what was discussed, agreed, performed and advised.
To maintain and improve the website and to keep it secure.

Information given during an enquiry is not used to build marketing profiles, and is not sold, rented or traded to third parties for their own commercial purposes.

Lawful Basis for Processing

Under UK data protection law, personal information may only be processed where there is a lawful basis for doing so. The bases relied upon here are ordinarily as follows.

Consent

Where you voluntarily provide health information during a suitability conversation, that information is treated as special category data and is processed on the basis of your explicit consent. You may withdraw that consent at any time, although doing so may mean a treatment cannot proceed, because suitability cannot be confirmed without it.

Performance of a contract

Where you go on to arrange treatment, processing your contact details and appointment information is necessary to deliver the service you have asked for.

Legitimate interests

Keeping accurate records of consultations and treatments, maintaining the security of systems, and responding to enquiries are legitimate interests, balanced against your rights and freedoms.

Legal obligation

Certain records may need to be retained to meet insurance, regulatory or accounting requirements.

Sharing and Disclosure

Personal information is shared only where it is necessary and lawful to do so. That may include the practitioner who will attend your appointment, service providers who host or maintain systems on the operator's behalf under a written processing agreement, professional advisers such as insurers or legal advisers where a specific need arises, and public authorities where disclosure is required by law.

Any processor engaged is required to act only on documented instructions, to apply appropriate security measures, and not to use the information for their own purposes. Where information is transferred outside the United Kingdom, appropriate safeguards recognised under UK data protection law must be in place.

Requires completion: list here the specific categories of processor used — for example website hosting, telephony, appointment scheduling or record-keeping software — together with the safeguards relied upon for any transfer outside the United Kingdom.

Retention

Information is kept only for as long as there is a clear reason to keep it. Enquiry notes from a conversation that does not lead to treatment are held for a short period and then deleted. Records relating to a treatment that was actually delivered are held for longer, because clinical and insurance obligations require it. Technical logs generated by hosting infrastructure are typically retained for a short, fixed period.

Requires completion: state the exact retention period applied to each category of record, and describe the secure deletion method used once a period expires.

Your Rights

Under UK data protection law you have a number of rights in relation to your personal information.

Access — to ask for a copy of the personal information held about you.
Rectification — to have inaccurate information corrected and incomplete information completed.
Erasure — to ask for information to be deleted, subject to any overriding obligation to retain it.
Restriction — to ask that processing be limited while a concern is investigated.
Objection — to object to processing carried out on the basis of legitimate interests.
Portability — to receive certain information in a structured, commonly used format.
Withdrawal of consent — to withdraw consent at any time where consent is the basis relied upon.

To exercise any of these rights, contact the team on the telephone number published on the contact page. You also have the right to complain to the Information Commissioner's Office, the United Kingdom's independent supervisory authority for data protection.

Cookies and Similar Technologies

This website is built as a set of static pages and does not itself set advertising or tracking cookies. Strictly necessary cookies may be set by the hosting platform to deliver the pages securely and efficiently.

If analytics, remarketing, embedded video or any third-party script is added to the site in future, a compliant cookie notice and consent mechanism must be added at the same time, and this section updated to describe exactly which cookies are set, what they do and how long they last.

Security and Children

Reasonable technical and organisational measures are used to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, and no absolute guarantee can be given, but access to records is limited to those who need it to deliver or support your care.

Treatments are not offered to anyone under eighteen years of age, and this website is not directed at children. Personal information is not knowingly collected from children. If you believe information about a child has been provided, please make contact so that it can be reviewed and removed.

Changes to This Policy

This policy may be updated from time to time to reflect changes in practice, technology or the law. The version published on this page is the current version, and any material change should be accompanied by a revised effective date.